Frequently Asked Questions

Here is our full faq...

    FAQPayDayLoans What are payday loans and why do people need them?


What are payday loans and why do people need them?

Payday Loans serve people who are short of cash before payday. It offers you the opportunity to receive a quick loan, which acts as an advance on your pay, to be able to pay for something at the time you need or want it.

A payday loan is, therefore, a small, short-term loan designed to bridge the gap until your next payday. (If need be, the loan can be extended to a subsequent payday by paying the interest and carrying the balance over for another month.)

Customers choose payday loans because they generally cost less than bounced cheque or overdraft fees, late bill penalties, or fees for missed credit card payments. They are also generally more desirable than having to ask to borrow money from family.


What can a payday loan be used for?

Anything you want!


What is the value of a payday loan?

Between £80 and £1000.


What are the criteria for a Payday Loan?

1) To be over 18 years old
2) To be a UK resident
3) To be in receipt of regular income
4) To have a debit card for the bank account yours wages are paid into.


What is the process involved in applying for a payday loan for new customers?

You have a choice of 2 process options – one is a fast track online option. The second is a more manual process, where you will be required to supply certain documents to us via fax / email or post.

(1) If you are happy to proceed with the online application you will be advised in minutes whether or not you have been approved for the loan or whether you will instead need to use the manual application process. If you are approved, you can electronically sign a Consumer Credit Agreement and your money will be transferred to you by priority same day payment (CHAPS).

(Please note: even if carrying out credit checks, we will approve applicants with a poor credit history and CCJs – and you may have the option to move to the manual process, if we cannot approve you via the online credit check system.)

(2) Alternatively, if you do not wish to undergo a credit check, you can complete part of the form online, select not to have the credit check when this option comes up, and then print off the provisional credit agreement and sign and return it with copies of the required documentation. Your application will then be passed to our Approvals team.

Steps involved in either online or manual application for a payday loan for new customers:

    easy payday loan

Please note: in certain instances, we may not be able to fully approve your loan online. In such instances we will provisionally approve your loan, pending receipt of certain documentation and your signed credit agreement.

When approving a loan manually we may in some instances require cheques on which to secure the loan. This would be confirmed to you once the loan has been approved.

easy payday loan

What is the process involved in applying for a payday loan for existing customers?

If you have had a loan with us before even if this was a long time ago simply go to the Existing Customer page, complete the short form and accept the electronic credit agreement.

You can choose same day (which will incur a 15 fee) or 2-day transfer of your funds.

Please note, we will only transfer the amount you were originally approved for. (If you have had 3 or more payday loans with us you will be eligible to apply for a loan increase please call one of our agents on 0800 652 4661 if you wish to do so.)

How much does a payday loan cost?

You pay back 100 for every 80 borrowed.
easy payday loan
Typical APR: 1286.1% (31 days)

Cost of Credit: 25%


If I have a poor credit history, can I still get a payday loan?

Yes even though we may carry out credit checks (where permitted) we will still loan to customers with adverse credit history and with CCJs. We just need to be sure you can pay the loan back.


Does it matter if I am not a homeowner?

No it does not matter to us what your housing status is.


What if I don't have a debit card?

We cannot provide you with a payday loan unless you have a debit card a cash card (or no card) will not be accepted.


Do you accept any nationality of applicant?

We do as long as you are living and working in the UK and your address documents and payslips prove as much.


Will you contact my employer?

No. We operate a strict confidentiality policy. We will not pass on customers personal information to any third party without their prior agreement, or unless we are required to by law.


Can I get a loan if I am self-employed?

Yes as long as you have income going into a personal account and not just a business account, as we only pay into a personal account.


You will be asked to provide certain documentation to us, along with your provisional Credit Agreement.  Where it mentions payslips, provide an extra utility bill instead.

Can I get a loan if I'm part-time employed?

Yes, this is possible, as long as you are deemed to have sufficient money on payday to be able to pay off a loan.


What if I am applying manually and have lost my payslips / don't have payslips?

You can either carry out the fully online application process, or alternatively, we will accept a letter from your employer, on letter headed paper, confirming that you are employed at the company, the amount you earn, and the bank account your wages will be paid into. (This letter does not need to be addressed to


What if I am applying manually and have lost my bank statements / don't have bank statements?

You could try to fully apply online.

If you are applying manually we need to see bank statements in order to approve you for a loan. Because we will not be carrying out a credit check, the approval will be based on the incomings and outgoings in your bank account, in order to assess whether you will be able to repay the loan. As such, bank statements are essential in a manual application, and have to be the 2 most recent statements.

Therefore, if applying manually and you don't have bank statements, you would have to either print off bank statements from Internet banking (if you belong to any bank other than Halifax / Bank of Scotland) or request reprints of the last 2 bank stamens from your bank branch.


What if I am applying manually and I've just moved house and don't yet have a bill in my name?

If you are a tenant, you can provide a tenancy agreement, instead of a utility bill. If you are a homeowner, you can provide any mortgage or insurance documents detailing your new address.


Can I be accepted for a loan if I am in overdraft?

Yes as long as the Approvals Team considers that you will be able to pay back the loan on your payday.


What if my salary is paid into someone elses account?

If you are applying manually, we need to see bank statements showing your wages going into your own account in order to approve you for a loan


How is the loan received?

It is transferred directly into your bank accounts by same day priority payment (CHAPS), if you are a new customer. (Existing customers need to select whether they want their funds transferred by CHAPS or BACS.)


How long does it take to get the money?

We transfer cash on a daily basis. It will clear in your account between 15:00 and 18:00 on a working day. If your application is processed and either your electronic Credit Agreement submitted or printable Credit Agreement received before 14:30, new customers will receive their money the same day, between 15:00 and 18:00. However, if the Credit Agreement is received after 14:30, then the money will clear in your account between 15:00 and 18:00 the following working day.

Existing customers will need to select whether they want same day (CHAPS) or next day (BACS) transfer both of which will clear between 15:00 and 18:00 on a working day.


Is money transferred on a Saturday?

No - bank transfers do not clear on week-end days. If a new customer's Credit Agreement is submitted / received after 14:30 on Friday or over the week-end, the money will clear in your account between 15:00 and 18:00 on the following Monday.


How are repayments made?

Either by debit card, bank payment or cheque.


What if I am paid weekly?

This does not matter - the loan will become repayable on the fourth payday after the funds are granted. Alternatively the repayments can be staggered over your next four paydays.

What if I apply for a loan very close to my next payday am I expected to pay the same interest as people who apply for one 4 weeks away from their payday?

We are fair we don't expect you to pay back a loan after a few days. If you apply for a loan 0-7 days before your payday you will be expected to pay it (or the interest, if extending) back on your following payday. For example: If you are paid on 28th of every month and apply for a loan on 22nd August, you will only need to pay it back on 28th September. Similarly, if you want to extend the loan for a further month, you will only be expected to pay the interest back on 28th September and the balance will be extended until 28th October.)


Can the loan be paid into a different account to the account my wages are paid into?

No - we need to pay loans into the account the loan was approved for, which is the account your wages are paid into.


What if I want to borrow more than 1000?

We only lend up to a maximum of 1000, If you need to borrow more than this (and if you cannot afford to repay 1,000 on your payday), you should visit to find a range of other loans to suit your needs.


Can I choose how much I want to borrow between 80-1000?

No during the application process we assess how much you are likely to be able to pay back on your payday and this is the amount you are approved for initially.


What if I want to borrow more than is offered?

We will only lend what we deem you can afford to pay back this is not negotiable. You can request to increase your balance after you have had 3 payday loans with us.

(When you are provisionally approved for a loan, this provisional loan value is subject to decrease or increase when the manual application process is carried out.)


Can I borrow however much money I choose to, as long as it's within my available balance?

No - we only pay out loans in the denominations 40.


What if I don't want to borrow as much money as I'm approved for?

If you are approved for more money than you want, you can choose to receive less than your full available balance. So, for example, if you are approved for 600, you can elect to only borrow 320, if this is all you need.

At a later date you can request to increase your balance until it reaches your approved limit, if you wish to.


Can I get another loan, if I already have one?

A customer can only have one loan with

If you have not borrowed your full limit, you could increase the value of your loan up to your limit. If you have already borrowed up to your full limit, however, you cannot take out a further loan.


What if I want the loan for a longer period of time?

Payday Loans are designed to be paid off on a person's next payday. A loan can be extended for a further month by simply paying the interest and carrying the balance over to the next month. For each month that you want to extend the loan for you have to pay the interest and carry the balance over to the following month.

The interest does not increase it remains 20 for every 80 borrowed. So if 240 is borrowed, 60 interest will be paid for each month that the loan is extended for. When the loan is to be cleared, the full 300 will need to be paid.

However, we do not recommend that you continue extending your loan for more than a few months. If you need a loan for an extended period of time, we recommend that you clear the Payday Loan and take out another type of loan designed to be paid off over a longer period of time.


Do you require copies or originals of documents when applying manually?

Copies. We will accept originals, take copies and return them to you. However, we cannot accept responsibility for any original documents sent to us. We, therefore, spanly recommend that only copies are provided for an application.


How do I take out another loan after clearing my initial one?

After a first loan, you will be become an existing customers. You then simply need to submit an online Existing Customer Application with Credit Agreement from the Existing Customer page of this website.


Any other queries?

Please Contact us. with any enquiry you may have